Refund policy

At Sazdah, we carefully check and pack every order before it is dispatched. However, if you receive a product that is damaged during delivery, defective, or different from what you ordered, please let us know. We will work with you to provide a suitable replacement or refund.

When Can You Request a Replacement?

You may contact us if:

  • You received a damaged product.

  • The product has a manufacturing defect.

  • You received a different product from the one you ordered.

For any of these issues, please contact us within 15 days of receiving your order and share clear photos or a short video showing the problem. This helps us verify the issue and process your request quickly.

Products We Cannot Accept for Return

For hygiene and product-safety reasons, we generally do not accept returns or exchanges simply because you:

  • Changed your mind after placing the order.

  • Do not like the product's fragrance, texture, or consistency.

  • Ordered a product but later decided that you no longer need it.

Wrong Product Ordered by Customer

If you placed an order for the wrong product by mistake, please contact us as soon as possible. Depending on the circumstances, we may be able to arrange an exchange.

If an exchange is approved in this situation, return and reshipping charges will be the customer's responsibility.

Return & Replacement Process

If your request is approved, our support team will guide you through the next steps.

Courier Pickup:
Where applicable, we will arrange a courier service to collect the product from your address.

Shipping Charges:
If the problem occurred due to our mistake, such as sending the wrong or damaged product, Sazdah will cover the applicable return and replacement delivery charges.

Processing Time:
Courier collection may take up to 7 working days depending on your location. After receiving the returned product, the replacement delivery may require an additional 7 working days.

Please keep the original product, packaging, and any related items until your return or replacement request has been resolved.

Need Help?

If you have received a damaged, defective, or incorrect product, please contact our Customer Support team.

Contact: 01339901300

You may also contact us through our official Facebook page inbox. Our team will review your request and assist you accordingly.